Launch, the complete practice performance system


Your step by step guide to a happier practice.

A system where the GP telephones first means that patients are given rapid and safe service and GP productivity can rise by 20%.  That translates into lower stress, saved time and cost, and a happier practice.

There are pitfalls, but through our work with over 50 diverse practices the launch programme and resources which support it are proving effective time after time.

How do we help?

  • We guide you through our proven 5 stages to a new working system:
    Deciding for partners, choosing the date and appointing a change leader.
    Preparing the whole staff team, your patients and your systems.
    Launch Day when everything changes and the new routine works from day one
    Adapting - support is at hand after launch as you need rapid, expert attention
    Affirming the way forward after 8 more weeks, continuing with confidence.
  • We are available to all your staff throughout the programme, by email and telephone and through our online resources
  • We can recommend third parties for in depth clinical training in telephone consulting.
  • 3 months subscription to our Navigator suite:  measurement, feedback and advice to address problems as they arise and embed continuous improvement.  See what practices have achieved over time on the case studies page.

See more features and benefits here and see how this lets you lead change.

How much will it cost?

A fixed fee based on practice size, plus travel and VAT.  Subject to a minimum, price bands are always less than £1 per patient.  If you have done the Pathfinder programme and launch within 6 weeks, £1,000 is credited.

How long will it take?

Just 12 weeks, with the Launch date three to four weeks from the start. We find that once they have decided, practices want to move fast.

Register here  to get started - it takes two minutes.